Keep every customer reply moving with an AI Employee.
A customer texts at 9pm and the reply is drafted before you open the thread — written from your business information, not the internet's. An AI Employee drafts by default: nothing sends until you approve it, Autopilot is a choice you make per conversation, and the conversation hands to a person with a summary whenever your rules say so. You get faster follow-up; your team keeps the final word.
Product preview: a Team Inbox thread for Summit Peak Fitness where a customer question arriving at 9:02 PM gets an AI-drafted reply that waits for the Approve button, with the per-conversation Autopilot switch off.
What is an AI employee?
An AI employee is a defined role you add to your team's messaging: it reads incoming customer messages, prepares helpful replies from information the business provides, and works toward a stated goal, like qualifying a lead. Unlike generic auto-replies, it drafts for human approval by default and hands the conversation to a person when it should.
The four questions
What does it help with?
The repetitive majority of customer messages: hours, prices, availability, "did you get my form?" — the same twenty questions your team retypes every week. An AI Employee reads each incoming message and prepares a helpful reply from your business information, so the first response is ready in moments instead of whenever someone is free. Your team handles the exceptions, not the repetition.
Grounded in your business, not the internet
An AI Employee answers from content you give it — files you upload, text you paste in, and pages from your own website. Ask it what a tune-up costs and it answers from your price list, not from a guess. When your prices or hours change, update the source and its answers follow. The fastest start: paste in the twenty answers your team already types most.
Give it a goal
An AI Employee doesn't just chat — you give it a goal, like qualifying a new lead or moving an enquiry toward a decision, and you can see how each conversation progresses toward it. That turns "the AI had 400 conversations" into something you can actually evaluate.
Product preview: an AI-drafted reply that cites the uploaded price list file as its source, with the Approve button as the primary action.
Who stays in control?
You do. Every reply starts as a draft: you review, edit, send, or discard it, and nothing reaches a customer without approval. When an AI Employee has earned trust on a type of conversation, you can switch on Autopilot — an explicit choice, made per conversation, never a default — and you can pause it or take over at any time. And before it ever talks to a customer, you can test-chat with it yourself and see how it answers.
Product preview: a draft with Approve, Edit, and Discard controls and Autopilot off — beside a separately captioned panel showing what it looks like when you choose Autopilot for one conversation, with Pause and Take over controls visible.
What happens when it shouldn't continue?
It stops and hands over. You set the rules — a customer asks for a human, a sensitive topic comes up, a conversation isn't going well — and the AI Employee passes the conversation to a person with a summary of what has been said, so your teammate starts informed instead of scrolling. Conversations stay human wherever it matters.
Product preview: a conversation handing over to a staff member named Maya with a written summary note, while the preceding in-thread draft still shows its Approve button.
What business result does this support?
Faster follow-up while interest is high, more qualified conversations reaching your team, and a clearer path to the next step — a quote request at 9pm has a draft waiting at 9:01. In one line: "AI Employees draft helpful customer replies from your business information, so your team can respond faster and take over whenever it matters."
Product preview: a timeline where a customer message arrives at 9:00 PM and an AI draft is ready at 9:01 PM, waiting on the Approve button.
How it works
- 1
Hire one and give it your knowledge.
Start from a template, then add what it should know: upload your price list, paste your FAQ, point it at your website.
- 2
Review its drafts in the Team Inbox.
Every reply arrives as a draft attached to the conversation; approve, edit, or discard each one until the drafts prove themselves.
- 3
Set handover rules, then choose Autopilot where it's earned.
Define the rules that bring in a person — the AI Employee hands over with a written summary — and switch on Autopilot conversation by conversation.
Use cases
Dental practice owner.
Hours, location, insurance accepted, and pre-visit questions arrive after the front desk goes home. An AI Employee drafts answers from the practice's own FAQ, and anything clinical hands straight to a person by rule.
Home services operator.
"Do you service my area?" and "what does a tune-up cost?" get answered from the price list while the crew is on a roof. Urgent jobs hand over to dispatch with a summary, so the human conversation starts already briefed.
Restaurant manager.
Menu, dietary, and catering enquiries pile up exactly when the kitchen is busiest. Drafted replies from the menu and catering pages keep every enquiry moving through the dinner rush.
Product preview: a Team Inbox conversation for Summit Peak Fitness with an AI-drafted reply pending, an Approve button, and the per-conversation Autopilot switch off.
Every reply starts as a draft — the Approve button is the product.
- Drafts appear where your team already works: the shared team inbox for SMS.
- Put AI drafting inside automated follow-up workflows so routine sequences run themselves.
Frequently asked questions
Will AI say the wrong thing to a customer?
You approve every message. AI Employees draft replies from your business information; nothing sends until you review it — unless you choose to put a conversation on Autopilot, and you can take over at any time.
Will an AI Employee replace my staff?
No — it prepares their work. An AI Employee drafts replies and hands conversations to your team by the rules you set, with a summary of what was said. Your team spends less time retyping the same answers and stays the one that decides.
Get faster follow-up without giving up the final word.
AI Employees ship with the Growth plan — public pricing, no contracts.