Cloudmate Technologies LLP
Address: A-1004 Business Empire Hub, Near Shukan Mall, Science City, Ahmedabad-380060
Email: hello@autocampaign.ai
At Cloudmate Technologies LLP, located at A-1004 Business Empire Hub, Near Shukan Mall, Science City, Ahmedabad-380060 (referred to as “Auto Campaigns AI”/ “We”/ “Us”/ “Our”), we are committed to providing secure and efficient conversational software-as-a-service solutions. Our services, offered under the name “Auto Campaigns AI,” help businesses manage and automate their conversations across various messaging platforms, available through our web application (the “Website”).
This Privacy Policy (the “Policy”) outlines how we collect, use, and protect your personal information when you use our Website and services. We value your privacy and are dedicated to safeguarding your personal data. We encourage you to read this Policy carefully before using our Website or services or creating an account. By accessing our Website or using our services, you agree to the terms outlined in this Policy. If you do not agree with these terms, please refrain from using our Website and services.
If we discover that we have inadvertently collected personal information from anyone under the age of 18 without parental or guardian consent, we will promptly delete such information. If you believe that we may have collected information from a minor without appropriate consent, please contact us at support@autocampaign.ai.
This Policy is designed in accordance with the Information Technology Act, 2000, including the Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data of Information) Rules, 2011, and the Information Technology (Intermediaries Guidelines and Digital Media Ethics Code) Rules, 2021. These laws require us to inform you about the collection, use, storage, disclosure, and transfer of sensitive personal data or information.
Information We Collect
When you interact with our Website, request a product demo, or sign up for a free trial, we collect certain types of information from you. The information we gather can be categorized as follows:
Personal Data:
This encompasses any information that can identify you as an individual, whether on its own or in conjunction with other details. Examples of personal data we collect include:
- Your name,
- Phone number associated with WhatsApp,
- Company name and address,
- Your job title,
- Your company’s website,
- Social media login credentials,
- Any other identifiers and sensitive data as outlined by relevant privacy regulations.
User Activity Insights:
We gather non-personal information about how you interact with our Website. This includes:
- The times and dates of your visits to our Website,
- Your search history and usage patterns within the Website,
- Device settings, such as keyboard configurations,
- Your time zone, language preferences, screen resolution, and other settings,
- The URL or advertisement that led you to our Website,
- Technical details including your IP address, operating system, browser type, referring/exit pages, unique device identifiers, and your push notification token.
Behavioral Information:
We monitor your interactions with our Website, collecting data about your activity across different devices using your email or social media login details. This includes tracking the services you search for, your opt-in choices, and your communication preferences.
Geolocation Information :
With your consent, we may collect information about your location when you access our Website. This could involve GPS data or location details from your device. If you prefer not to share your exact location, you can turn off location services in your device settings.
Contacts and Media:
Our platform allows you to upload contact lists, including names, phone numbers, emails, and other relevant information, to facilitate conversations through our Website. Additionally, we collect information about your device’s audio, video, and other media files, such as PDFs, enabling you to share these files with your customers via our platform.
Cookies and Tracking Tools:
We, along with our partners, use cookies and similar technologies like web beacons to automatically collect information about your interactions with our Website. This helps us analyze which pages and advertisements you engage with, improve your user experience, enhance our services, and deliver relevant ads across your devices. Cookies enable certain features on our Website, while web beacons (tiny images or data pieces embedded in images) can track when a page is viewed and gather information about the page.
Device Details:
We collect details about the devices you use to access our Website, such as computers, phones, and other connected devices. This information includes your operating system, hardware and software versions, battery status, signal strength, available storage, browser type, and the names and types of apps or files on your device. We also collect data on device activity, such as how your device behaves (e.g., whether it’s active in the background or engaging with content), unique identifiers, and device IDs. We may also gather information from Bluetooth signals, nearby Wi-Fi access points, beacons, and cell towers. With your permission, we can access your device’s GPS location, camera, photos, and other relevant data to enhance your experience with our services.
Data from External Providers:
We may receive information about you from third-party services, such as advertising partners, data providers, and analytics companies. If you link or sign up using a third-party social network or login service (like Facebook, Twitter, Instagram, or Google), we may collect information from those accounts, including your contact lists and your activity on our Website in connection with those services.
Google User Data Usage and Protection
Our utilisation and transfer of information obtained from Google APIs will be conducted in strict accordance with the Google API Services User Data Policy, including the Limited Use requirements. We assure you that this Google data will not be employed for advertising purposes.
Use and Safeguarding of Your Meta User Data
Similarly, our use and sharing of information acquired from Meta APIs will adhere to Meta’s Platform Terms and Policies. Please be assured that this Meta data will not be utilised for advertising purposes.
Utilisation of Your Information
We collect and use your information primarily to enhance, manage, and maintain the Website, ensuring you can fully benefit from its features while adhering to our Terms of Use. Your data assists us in several ways, including offering recommendations, promoting the Website, and personalising your experience.
Specifically, we may use the information gathered prior to your sign-up on the Website to:
- Organise and deliver services through the Website.
- Fulfil requests for services, provide support, and enhance Website functionality.
- Conduct internal operations such as troubleshooting, data analysis, research, and surveys.
- Communicate with you regarding changes to our services.
- Ensure quality control and improve our Website.
- Tailor your experience and enforce our terms, conditions, and policies.
- Verify your identity for access to certain features.
- Combine the information we collect or receive for the purposes mentioned above.
- Maintain security and detect any misuse, fraud, or unlawful activities on the Website.
- Understand your usage patterns, including across multiple devices.
- Support the social functions of the Website.
- Provide suggestions and tailor your experience.
- Send promotional materials from ourselves or on behalf of our affiliates and trusted partners.
- Measure and understand the effectiveness of the advertising presented to you and others.
- Provide location-based services, including personalised content, in line with your permissions.
- Fulfil any other purposes disclosed to you at the time of information collection or with your consent.
Please be assured that we will not sell or rent your personal information to any third party, under any circumstances. However, we may share your personal information with our affiliates and business partners as necessary. We are committed to seeking your consent when required by law before processing certain types of information.
Information We Share
We are committed to safeguarding your information and do not share it with third parties except under specific circumstances, as outlined below:
- Requests from Verified Government or Administrative Bodies: We may disclose information if required by a verified administrative or government authority.
- Payment Verification: Information may be shared with our payment gateway partner to verify transactions.
- Fraud Monitoring: In the event of suspicious activity or potential fraud, we may share information with our fraud monitoring team.
In each case, we will limit the scope of disclosure to only what is necessary.
How We Store Your Data
We protect all personal details using industry-standard encryption methods. However, messages exchanged through your OTT messaging app are stored in an unencrypted format solely for the purpose of generating and displaying detailed reports.
Cookie Policy
Cookies are used to enhance, secure, and personalise your experience with our Services. Specifically, we use cookies to:
- Enhance Services: Provide and improve our web-based Services, understand usage patterns, and customise your experience.
- Remember Preferences: Retain your choices, such as language preferences, to tailor our Services to your needs.
- Ensure Security: Mark your device as trusted to enhance security.
We are dedicated to maintaining your privacy and security throughout your interactions with our Services.
Business Transfers
In the event of a significant corporate event, such as the sale, merger, consolidation, or transfer of assets of our company, or in the unlikely scenario of bankruptcy, we may share all collected information as part of the transaction process. This ensures that your data is handled appropriately throughout any substantial business changes.
Affiliates and Corporate Group
We may share your information with our affiliates, subsidiaries, or parent companies to enhance and optimise our Website, address illegal activities, and support internal business functions. This helps us in improving services and ensuring a secure and effective operation.
In the event of bankruptcy, insolvency, or any legal proceedings affecting creditors’ rights, we may not be able to fully control how your personal information is treated or used. We will strive to ensure that your information is handled in accordance with applicable laws and our privacy commitments.
Email Notifications and Opt-Out
We follow a stringent “no-spam” policy. By accepting our Terms of Use and this Privacy Policy, you consent to receive relevant email communications from us. These may include administrative updates, enhancements to our products or services, newsletters, and other information tailored to your interests. Should there be an intellectual property claim, we may share your contact details with the claimant to facilitate direct resolution.
You can opt out of receiving these emails at any time. Simply follow the “unsubscribe” instructions provided in the emails. If you experience any difficulties unsubscribing, please contact us at support@autocampaign.ai, and we will address your request within seven business days. Please note that replies to newsletters will not be monitored for unsubscribe requests.
Updates to This Policy
We may revise this Privacy Policy from time to time. Any changes will be reflected by updating the “Last Updated” date at the top of this Policy. We will also provide additional notices as required by law. We encourage you to review this Policy regularly to stay informed about our privacy practices.
How to Get in Touch
If you have any questions, concerns, or complaints about your personal information or our privacy practices, please contact us via:
- Contact Form: https://autocampaign.ai
- Email: hello@autocampaign.ai
We will respond to your request as quickly as possible. This does not affect your right to contact your data protection authority or to pursue any dispute resolution as outlined in our Terms of Use.
During Account Registration
Cloudmate Technologies LLP, based at A-1004 Business Empire Hub, Near Shukan Mall, Science City, Ahmedabad-380060 (referred to as “Cloudmate”/ “We”/ “Us”/ “Our”), operates the web platform at www.autocampaign.ai (the “Website”) and provides the service known as “Auto Campaigns AI” (referred to as “Service”).
This Privacy Policy (the “Policy”) outlines how we collect, use, and safeguard the information of users accessing and using our Website and Service (“User”/ “You”/ “Your”). We are dedicated to protecting your information and advise you to read this Policy carefully before using our Website or Services. If you do not agree with this Policy, please do not use our Website or Services.
This Policy applies to you if you use our Services. Additionally, our Privacy Policy, which applies prior to registration and is available at www.autocampaign.ai, will also govern your use of the Platform and Services.
If we find that we have collected personal information from a user under the age of 18 without the necessary parental or guardian consent, we will promptly delete such information. If you believe we have collected such information, please contact us at hello@autocampaign.ai.
This Policy complies with relevant data protection regulations, including the Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011, and other applicable laws.